Right of cancellation | Tautropfen

Right of cancellation


If you are a consumer (i.e. a natural person who places an order for purposes that are not related to your trade, business or profession), you have the right to cancel the contract in accordance with the statutory provisions.

If you exercise your right to cancel the contract as a consumer, you must bear the standard costs incurred to return the goods.

Further details on your right to cancel the contract can be found in the cancellation policy below.

1. Cancellation

You have the right to cancel this contract within fourteen days without stating your reasons for doing so.

The 14-day cancellation period will begin on the day the goods are handed over to you or a third party named by you, excluding the carrier.

If you wish to exercise your right to cancel the contract, you must inform us of your decision by sending an unequivocal statement (e.g. by post, fax or email) to TAUTROPFEN Naturkosmetik GmbH (Louis-Appia-Passage 9, D-60314 Frankfurt am Main, Tel.: +49 69 247 480 510, Fax: +49 69 247 480 520, Email: info@tautropfen.com).

In order to meet the deadline, you must merely submit the statement outlining your intention to cancel the contract before the end of the cancellation period.

2. Ramifications of cancellation

If you cancel this contract, we must immediately reimburse all payments received from you, including shipping costs (except for any additional costs incurred if you do not choose our cheapest standard shipping) – at the latest within fourteen days of receiving notification of your intention to cancel the contract. We will make the refund with the same payment method that you used for the original transaction, unless alternative arrangements are explicitly agreed with you; under no circumstances will you be charged any fees for the refund. We may refuse to make a refund until we have received the returned goods or until you have provided evidence to prove you have returned the goods, whichever comes first.

You must return or hand over the goods immediately – and at the latest within fourteen days of notifying us of your cancellation of the contract – to us or (insert the name and address of anyone else who may be authorised to accept goods on your behalf). The deadline will be met if you send off the goods before the end of the 14-day period.

You must bear any costs directly related to the return of the goods.

You must only pay for any depreciation of the goods if such depreciation is caused by the use of the goods in a manner that is not necessary to check their quality, properties and functionality.

The following types of contract cannot be cancelled:

· Contracts for the delivery of goods that may spoil quickly or soon pass their expiry date; and

· Contracts for the delivery of sealed goods which, for reasons pertaining to health, safety and hygiene, cannot be returned if the seal has been removed after delivery.

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