The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.<\/p>\n
The term \u201cconsumer\u201d is used to refer to a natural person who enters into a legal transaction for purposes that are mainly unrelated to his\/her trade, business or profession.<\/p>\n
The contract of sale will be concluded with TAUTROPFEN Naturkosmetik GmbH (Louis-Appia-Passage 9, D-60314 Frankfurt am Main). The presentation of the products in the online shop is not a legally binding offer; it is merely an invitation for you to place an order.<\/p>\n
Purchases only in normal household quantities.<\/p>\n
By clicking on the button (buy \/ proceed to checkout), you will submit a binding offer to conclude a contract of sale for the goods listed on the order page. We will accept your offer by sending you a confirmation email, which will also contain our cancellation policy and our valid terms and conditions in text form.<\/p>\n
The valid prices will be those displayed on our website at the time you place an order.<\/p>\n
In addition to the prices shown, we charge a flat rate of EUR 5.70 per order for shipping within Germany (mainland). However, we offer free shipping within Germany (mainland) when you spend EUR 30.00 or more on goods.<\/p>\n
Shipping to other EU countries, Great Britain, Norway and Switzerland depends on the destination country and weight of the order. From an order value of EUR 80.00, delivery to these countries is free of charge.<\/p>\n
The shipping costs are clearly displayed on product pages, in the shopping basket and on the order page.<\/p>\n
We generally only deliver to countries within the European Union (excluding Greece). Any exceptions will be subject to a separate agreement and must be clarified with us in advance. If goods are to be shipped to a country outside the European Union at your request, you will be responsible for ensuring the proper importation of the goods (customs clearance) and paying any charges incurred as a result.<\/p>\n
All prices include the statutory rate of value added tax.<\/p>\n
Unless otherwise agreed, the ordered goods will be delivered to the shipping address you provide.<\/p>\n
Our goods are delivered within Germany by DHL. It generally takes up to 5 working days (Monday to Friday) to deliver goods within Germany, depending on the size of the order and the availability of the goods.<\/p>\n
If your goods are defective, we will rectify the issue within a reasonable period by delivering a replacement or repairing the defect(s). If you request a repair but this would involve a disproportionate degree of expense and\/or effort, we will be entitled to deliver a replacement instead, and vice versa. We will bear any necessary expenses incurred to rectify the issue. If we fail in our attempts to rectify the issue, you will be entitled to cancel your purchase or reduce the purchase price at your own discretion.<\/p>\n
The defective goods must be returned to us, unless you have decided to reduce the purchase price instead.<\/p>\n
Any claims for defects will expire within 2 years from the date of delivery.<\/p>\n